Refund/Returns Policy



(1)      Introduction


We understand that from time to time you may wish to return a product to us.


We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.




(2)           Returns


Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:


(a)            We receive the returned product within 30 days following the date of [purchase / delivery] of the product;   


(b)            The returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new.




(3)           Returns procedure


In order to take advantage of your rights under this returns policy, you must telphone our direct line with order details to hand by calling 01373 455415 or emailing us at [email protected]




(4)           Exclusions


The following kinds of products may not be returned under this policy:


[(a)          Any food or liquid items unless damaged on receipt of goods.




(5)           Refunds


We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges but not including the costs of returning the product to us except in Oakville Care Centre sending you an item different than requested). Or that the item appears to be faulty in any way.




(6)           Improper returns


Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):


(a)            We will not refund or exchange the product.


(b)            We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.